Frequently asked questions
Orders & Purchases
How can I cancel or modify my order?
How can I cancel or modify my order?
Unfortunately, we’re unable to cancel orders due to a change of mind.
However, if you made a mistake (shipping address, contact info, etc.), please reach out to our customer service as soon as possible.
What should you do?
✔ Contact our customer support via email or live chat
✔ Have your order number ready for faster assistance
✔ We can’t guarantee changes after 24 hours, as orders are processed quickly
How do I track my order?
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link.
You can also track your order anytime on our tracking page by entering your order number.
What if there’s an issue with my order?
What if there’s an issue with my order?
If you receive a damaged, missing, or incorrect item, please contact our customer support within 30 days of delivery and include a photo of the issue.
I didn’t receive my full order, what should I do?
I didn’t receive my full order, what should I do?
Your order may be shipped in multiple packages. Check your confirmation email for shipping details. If something’s missing, just reach out with your order number, we’re here to help.
Shipping & Tracking
What are the shipping times?
What are the shipping times?
✔ Standard shipping takes 4–6 days, Monday through Friday.
✔ You’ll receive a tracking number by email as soon as your order ships.
Do you offer express shipping?
Do you offer express shipping?
Express shipping may be available depending on our current logistics setup. If it's offered for your order, you'll see the option at checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
✔ If your order hasn’t shipped yet, reach out to us as soon as possible.
✔ We can’t guarantee changes after 24 hours since orders are processed quickly.
Returns & Exchanges
What’s your return policy?
What’s your return policy?
We offer a 30-day return policy on most items. Products must be unused, in their original condition, and include all original packaging.
For details on eligible items, check out our full Return Policy page.
How do I start a return?
How do I start a return?
✔ Reach out to our customer support with your order number.
✔ Follow the return instructions to get your confirmation.
✔ Send the item back in its original packaging.
How long does it take to process a return?
How long does it take to process a return?
✔ Return: Once received, we’ll process it within 5–10 business days.